But, I must qualify my above statement. The iRobot Scooba has been great, but only while it lasted. You would think that a piece of electronic equipment which costs as much or more than an iPhone (the purchase of which Christian sweetly postponed in order to get this for me) would work reliably for more than two weeks. Alas, that is not the case. Within those first two weeks, strange beeping and flashing of indicator lights began. The Scooba would refuse to clean. Our internet research uncovered that it was getting stuck in 'diagnostic mode.' This problem came and went at first, but now no manner of prompting on our part will get it to clean again.Fortunately, it's still under warranty, but we have to pay to ship the robot back to the company, then wait up to a month to receive a replacement. Just the matter of finding an appropriate box and packing the thing irks me. For such an expensive piece of equipment, I think this is colossaly lame.
Our roomba also had tons of problems and poor customer service. But when it's good, it is GREAT.
ReplyDeleteDid you ever have to ship it back to the company for a replacement?
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